While working on her research, Elsayed also interned at Lockheed Martin with the Rotary and Mission Systems team in Owego, N.Y. In fact, one company is already taking the lessons of Elsayed’s research to heart. Elsayed says that for a company to truly see the results that LSS promises, it needs to encourage systemic education about LSS and its successes, develop a deficiency remediation process and set up a metric to measure success. “Companies have to go all-in with LSS to really see the results.”Įlsayed’s research is a cautionary tale for companies looking to implement LSS without being committed to the program and its ideologies. “Based on the research that I did, I found that LSS failed for a variety of reasons, most of which had to do with either a lack of expertise, motivation or organization,” Elsayed says. “While there are many publications of successful implementations of LSS in healthcare, this work is interested in learning from unsuccessful LSS implementation efforts,” Elsayed explains, adding that an understanding of why LSS failed can give companies an idea of how to avoid those pitfalls in their own implementations. Originally, LSS was used by manufacturing companies, but it has since been incorporated into a number of hospitals and healthcare facilities to improve patient experiences. It achieves this by merging tools and principles from both Lean - a process to enable better delivery of products and services - and Six Sigma - a plan to achieve stable and predictable results by reducing variation and defects. Lean Six Sigma is a process-improvement methodology that aims to increase value by improving quality, speed and client satisfaction while reducing costs. The project that Elsayed worked on looked into the implementation of Lean Six Sigma (LSS) in healthcare companies, with a focus on the times when LSS did not work as expected. Santos of the Systems Science and Industrial Engineering (SSIE) Department served as her faculty advisor. Only 10 students are chosen every year to participate in the LSAMP summer research program, and Elsayed was one of the students who worked at least 30 hours a week for eight weeks as part of this paid summer program ( applications are currently open for summer 2018.) Hadir Elsayed is an undergraduate Industrial and Systems Engineering student who spent her summer working on a research project sponsored by the Louis Stokes Alliance for Minority Participation (LSAMP).
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